Help
Frequently asked questions
Can't find your answer? Our concierge replies within 4 hours.
Ordering
Can I use a promo code?+
Yes — enter it in your bag or at checkout. New guests can use WELCOME10 for 10% off.
Can I pay in instalments?+
Yes, orders can be split into 4 interest-free payments.
Timelines
How long does delivery take?+
Approximately 8–9 weeks, as every piece is made to order.
Can I track my order?+
Yes, your account shows the status of each order as it moves through production and freight.
Freight & customs
Do you ship internationally?+
Yes. Choose your country in the menu to see local pricing and delivery.
Who handles customs?+
We prepare all paperwork; local duties are shown as estimated tax at checkout.
Materials & care
Can I see a swatch first?+
Yes — ask our concierge from any product page and we'll send samples of your chosen finish.
How do I care for my piece?+
Each order includes a care card. Dust with a dry cloth and keep out of direct sunlight.
Protection
What if my piece arrives damaged?+
Photograph it within 48 hours. With Shipping protection we repair or replace it at no cost.